“First and foremost, let me say, this team is incredibly great. Most impressive customer care and service. I needed to find out about a reverse mortgage. Tim was referred to me. I called, asked Him to explain, & told Him I wasn’t sure if or when I wanted to do it. He still took a lot of time to clearly explain it to me, and answered every question. There was absolutely NO pressure at any time. I had been grieving the loss of my son, I’d lost several months prior, so I made sure I took my time making my decision. When I called Him back, many weeks later, He guided me step by step, with very clear information & always asked if I had questions. He made sure I understood everything! Tim’s assistant, Diamond, was phenomenal as well. She checked in on me weekly, always very quick and thorough on follow ups. She also knew I had bad days with grief too, so She began conversations with :How are you?” with utmost care, sincerity, and hearing in my voice how I was. When She knew it was a tough day, She was empathetic and intuitive & allowed time and extra follow ups too, making sure I clearly understood and wasn’t confused, forgetful or pressured either. I wanted to call Her “My Diamond”. Tim, Diamond, Kiera, their whole team, even title company… everyone involved were very knowledgeable, professional, efficient, but also impressively caring, patient, and always made sure I fully understood. NEVER from first call all the way through, did I feel pressured. And I’d extremely happy to share that I’m sure I’m not the only one who’s received this excellent level of service! It wasn’t just because I was grieving, they are genuinely caring people. A great group who clearly understand the value of customer service! And… they’re still there for me… anytime to continue their service with my reverse, any questions, concerns! That’s phenylalanine service… Thank You Tim Oddo Group!“

-Patricia J H, Hayden, CO

“I have never worked with a team of people who were more helpful and caring. Everyone was so knowledgeable about reverse mortgages and were eager to pass that knowledge on to me. But the most important thing about Tim Oddo and his team is that they went over and above to see that I was satisfied with their service and they actually cared about me as a person. They made me feel special and valued. That is a very rare quality. Because of them I will be able to keep my home and my financial burden has been lifted from my shoulders.“

– Deborah J A, Highlands Ranch, CO

“Interpersonal leadership of Tim which we liked very much. Extremely friendly staff. Honest and open advice that helped us to see every angle of the business. Professional interface. Consistent follow-up. Very smooth process with utmost clarity in every step. Also, the process is faster than we anticipated. Thank you so much the Luminate group. You are great!“

– Tamrat L A , Centennial, CO